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Conditions

Conditions

General terms and conditions with customer information

(The following terms and conditions also contain legal information about your rights in accordance with the regulations on distance contracts and in electronic business transactions.)

 A) Terms and Conditions

  1. Scope
  2. Offers and service descriptions
  3. Order process and conclusion of contract
  4. Prices and shipping costs
  5. Delivery, availability of goods
  6. Payment arrangements
  7. Retention of title
  8. Warranty for defects and guarantee
  9. Liability
  10. Storage of the contract text
  11. Data protection
  12. Place of jurisdiction, applicable law, contract language

 B) Return policy

 

A) Terms and Conditions

    1. Scope

    1.1. For the business relationship between Handcrafted Supply, IPUTTHELINK Bilişim Hiz. ve Tic. Ltd. Şti., ÇANKAYA MAH. ÜSKÜP CAD. NO:8/A, D:8
    ÇANKAYA / ANKARA 06690

    (hereinafter "seller") and the customer (hereinafter "customer"), only the following general terms and conditions apply in the version valid at the time of the order.

    1.2. You can reach our customer service for questions, requests and complaints at handcraftedsupply@gmail.com

    1.3. Consumers within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can largely not be attributed to their commercial or independent professional activity.

    1.4. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity.

    1. Offers and service descriptions

    2.1. The presentation of the products in the online shop is not a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs and on the seller's websites are not guaranteed.

    2.2. All offers are valid "while stocks last" unless something else is noted for the products. Otherwise errors are reserved.

    1. Order process and conclusion of contract

    3.1. The customer can select products from the seller's assortment without obligation and collect them in a so-called shopping cart using the [Add to shopping cart] button. The customer can then proceed to the completion of the ordering process within the shopping cart using the [Proceed to checkout] button.

    3.2. Using the [Buy] button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Required information is marked with an asterisk (*).

    3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller delivers the ordered product to the customer within at least 2 to a maximum of 14 days (if nothing else is shown in the shipping selection during the ordering process e.g. wholesale) or has confirmed the dispatch to the customer within 2 days with a second email, an express order confirmation or sending the invoice.

    3.4. If the seller enables payment in advance, the contract is concluded with the provision of the bank details and payment request. If, despite the due date, the payment has not been received by the seller within 10 calendar days after the order confirmation has been sent, the seller withdraws from the contract, with the result that the order is invalid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item for prepayment is therefore made for a maximum of 10 calendar days.

    1. Prices and shipping costs

    4.1. In addition to the stated prices, the seller calculates shipping costs for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.

    1. Delivery, availability of goods

    5.1. If advance payment has been agreed, delivery will be made after receipt of the invoice amount.

    5.2. If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, insofar as this is reasonable for the customer.

    5.3. If the delivery of the goods fails due to the fault of the buyer, the seller can withdraw from the contract. Possibly. Payments made will be refunded to the customer immediately.

    5.4. If the ordered product is not available, because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will reimburse the customer for any services already rendered without delay.

    5.5. Customers are informed about delivery times on a separate information page or within the respective product description.

    1. Payment arrangements

    6.1. The customer can choose from the available payment methods as part of and before completing the order process. Customers are informed about the available means of payment on a separate information page.

    6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. With all other payment methods, payment must be made in advance without deduction.

    6.3. If third parties are commissioned with the payment processing, e.g. Paypal or Iyzico their general terms and conditions apply.

    6.4. If the due date of the payment is determined according to the calendar, the customer is already in default by missing the appointment. In this case, the customer has to pay the statutory default interest.

    6.5. The customer's obligation to pay default interest does not preclude the seller from asserting further default damages.

    6.6. The customer is only entitled to offset if his counterclaims have been legally established or have been recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

    1. Retention of title

    The delivered goods remain the property of the seller until full payment has been made.

    1. Warranty for defects and guarantee

    8.1. The guarantee is determined according to legal regulations.

    8.2. The goods delivered by the seller are only guaranteed if they have been expressly given. Customers always have the opportunity to find out about the warranty conditions before starting the order process.

    1. Liability

    9.1. For liability of the seller for damages, the following exclusions and limitations of liability apply without prejudice to the other legal requirements.

    9.2. The seller has unlimited liability if the cause of the damage is based on intent or gross negligence

    9.3. Furthermore, the seller is liable for the slightly negligent breach of essential duties, the breach of which jeopardizes the achievement of the contract purpose, or for the breach of duties, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer regularly trusts. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.

    9.4. The above limitations of liability do not apply to injury to life, limb and health, for a defect after accepting a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

    9.5. If the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

    1. Storage of the contract text

    10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.

    10.2. The seller will also send the customer an order confirmation with all order data to the email address provided by him. With the order confirmation, the customer also receives a copy of the General Terms and Conditions along with cancellation policy and information on shipping costs and delivery and payment conditions. If you should have registered in our shop, you can view your orders in your profile area. In addition, we save the contract text, but do not make it accessible on the Internet.

    1. Data protection

    11.1. The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions.

    11.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the seller to fulfill and process the contract. This data is treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment process.

    11.3. The customer has the right to request information free of charge about the personal data stored by the seller about him. In addition, he has the right to correct incorrect data, block and delete his personal data, provided that there is no legal obligation to retain it.

    11.4. Further information on the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the data protection declaration.

    1. Place of jurisdiction, applicable law, contract language

    12.1. The place of jurisdiction and place of performance is the seat of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

    12.2. The contract language is English.

     

    B) Return policy

    You have the right to cancel this contract within fourteen days.

    In order to be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. The return shipping must be declared as "return".

    Returns due to import taxes or duties are not accepted. Please check your country's import taxes and customs laws before confirming your order.

    Additional non-returnable items:

    • Gift cards
    • Items on sale
    • Wholesale


    The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial delivery or the last item.

    In order to exercise your right of return, you must notify us Handcrafted Supply, IPUTTHELINK Bilişim Hiz. ve Tic. Ltd. Şti., ÇANKAYA MAH. ÜSKÜP CAD. NO:8/A, D:8 ÇANKAYA / ANKARA 06690

    ,handcraftedsupply@gmail.com, of your decision to return by email with a clear explanation.

    To meet the cancellation deadline, it is sufficient that you send your message about the exercise of the right of cancellation before the cancellation period expires. 

    consequences of returns

    If you cancel this contract, we must repay all payments we have received from you, excluding shipping costs, immediately and at the latest within fourteen days from the day we received the return. The customer is responsible for the return shipping fees. For the repayment of the order, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back.

    You must return the goods to us immediately or at the latest fourteen days after the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We will send you the information about where to return the goods per email, after you inform us of the cancellation of this contract.

    You only have to pay for any loss in value of the goods if this loss in value is due to a treatment that is not necessary for checking the quality, properties and functionality of the goods.